Privacy Policy

Randall & Aubin is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
• you use our website www.randallandaubin.com
• you make a booking on our website.
• you make enquiries on our website.
• making a purchase
• someone is interested in working with us.
• using guest Wi-Fi in our restaurant

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site or when using our guest Wi-Fi service. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?
Randall & Aubin Soho Ltd is a company registered in England and Wales under registration number 03165509 and our registered address is 14-16 Brewer Street, London, W1R 3FS.

What is this privacy policy for?
This Privacy Policy gives you information about how we will use personal data and other private information collected by or provided by you in our restaurant or you as a user of this Site. When we refer to ‘personal data’ in this Privacy Policy it means any information that relates to you from which you can be identified. This Privacy Policy governs the processing of your personal data, including in connection with your use of our Site, so please read it carefully.

What type of information is collected from you
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:
Randall & Aubin collects information such as:
Title, name, e-mail address (used for booking confirmation and post-dining feedback emails) home or work address, billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable), telephone number, company name, dietary requests, marketing preferences (whether you opt-in or opt-out)

When you dine at Randall & Aubin:
Marketing responses (where applicable), survey responses, current and past restaurant, reservation details.

When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Randall & Aubin. This information can include:
Device type (e.g. mobile, computer, laptop, tablet), cookies, operating system, IP address, browser type, browser information (e.g., type, language, and history), domain names, access times, settings, referring website addresses, other data about your device to provide the services as otherwise described in this policy.

Location information:
If you use our website, we may receive your generic location (such as city or area).

Careers:
You may submit your CV if you’re interested in working for us by email to recruitment@randallandaubin.com. This information may include, personal details, employment details, education, salary history, other relevant details.

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records by emailing privacy@randallandaubin.com.

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:-
Internal record keeping, send you service emails (booking confirmation and post-dining feedback), Improve our products and services, send marketing communications if you have opted in to receive them.

Who has access to your information
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors (Stripe for processing payment transactions for vouchers or tickets), and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including Stripe, Talkbox by Impact Data UK Ltd) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to our Cookie Policy for more information. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.

How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software your data will only be stored in the UK. ResDiary data is stored securely in data centres managed by Rackspace, click here to view the ResDiary Privacy Policy.

For our marketing purposes we use the CRM platform Talkbox by Impact Data UK Ltd and their servers are based in the USA and Australia, for more information click here.

We offer a Guest WiFi service in our restaurant hosted by Wireless Social and their terms and conditions and privacy policy are available as you sign in to use the guest wifi service on your computer or mobile device.

Payment Information
Any credit/debit card payments and other payments you make through this Site will be processed by our third party payment provider, and the payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit, but third party service providers do so on our behalf, in accordance with this Privacy Policy. Our current third party payment provider for website transactions (e.g. vouchers, event tickets) is Stripe (about Stripe), for further details please read their Worldwide Policy Statement by clicking here and their GDPR Policy Statement here.
The payment provider used to process transactions in our restaurant is Clover, for more information click here and for First Data Merchant Conditions click here.

Security
We take the security of our guests’ data very seriously and we use appropriate measures to protect all personal information collected in a secure, controlled environment consistent with GDPR legislation.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. When you submit your personal information through our websites this at your own risk.

Your Data Protection Rights
Subject to applicable law, you may have the following rights in relation to your personal data:

• The right to request access to, or copies of, your personal data that we process.
• The right to request correction of any inaccuracies in your personal data.
• The right to object, on legitimate grounds, to the processing of your personal data.
• The right to request that your personal data is deleted. This does not affect your statutory rights. If you wish to exercise any of these rights please contact us as described in the section below headed ‘Contact’. We may also need to ask you for further information to verify your identity before we can respond to any request.

Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.

Contact
Questions, comments or requests regarding this Privacy Policy should be addressed to or enquiry email privacy@randallandaubin.com where it will be dealt with by a member of the Senior Management team.